

Help and Support
Frequently Asked Questions
Find quick answers to your most common questions and get the help you need.
We offer a wide range of installation services, including tile and timber flooring, waterproofing, floor leveling, and removal of old tiles or carpets. Our experienced team can handle even the most challenging installations, such as tricky corners and under-door areas. We provide a detailed quote upfront and offer maintenance advice after the job is completed, ensuring your new floors stay in top condition. With over 20 years of experience, we guarantee a job well done.
Items in stock are typically available for store collection or dispatch within 1-3 business days. We offer delivery for Metro standard orders in VIC, with a delivery fee of $80.
You can return an item within 15 calendar days, if it is unused and in the same condition you received it. A 35% handling charge will apply to returns, and a 15% charge applies to order cancellations. Please note that returning fewer than 3 boxes may not be cost-effective due to restocking fees.
Once your return is approved, we will process a refund to your credit card or via EFT within 14 days. For refunds under $100, you may receive the refund directly in our retail store.
Absolutely! While we offer an online viewing option, we encourage you to visit our showrooms to see and feel the samples in person. This will help you better understand their quality and appearance. Our showrooms are located at 2/120 Canterbury Rd, Kilsyth South VIC, and 64-66 Amberley Cres, Dandenong South VIC. We are open Monday to Friday from 9 AM to 5 PM and Saturday from 9 AM to 4 PM. Our knowledgeable staff will be happy to assist you in selecting the right products before making a larger purchase.
We accept various payment methods, including credit and debit cards, Google Pay, and PayPal. You can also split your payments into 4 interest-free payments with Afterpay or from $10/week with Zip Pay. For in-store purchases, we accept cash and EFTPOS payments as well.
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Fast Shipping
Fast dispatch within 1-3 business days for in-stock items.
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Expert Customer Service
24/7 assistance is available for all your product inquiries.
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Returns & Refunds
Return items within 15 days for a full refund.